Shipping & Returns

Shipping & Delivery Policy

We want your Protein Snack Shop order to arrive just as we intended—fresh, delicious, and ready to enjoy. Every order is carefully packed before it leaves us, and our shipping process may vary depending on the products in your order.

Order Processing

We work to prepare and ship orders as quickly as possible. Processing times may vary based on order volume, product availability, and the items included in your order.

Once your order ships, you’ll receive tracking information using the email address provided at checkout.

Shipping Schedule

We carefully choose shipping days to help reduce unnecessary time in transit.

Orders placed later in the week may be held until the next appropriate shipping day rather than risk sitting with a carrier over a weekend.

During holidays, high-volume periods, or severe weather, processing and transit times may be longer than usual.

Transit & Delivery

Once your package has been accepted by the carrier, delivery timing is ultimately controlled by the shipping carrier.

Please keep an eye on your tracking information and bring your package inside as soon as possible after delivery—especially during periods of extreme heat or cold.

While we carefully package every order for shipping, weather conditions, carrier delays, and the amount of time a package is left outside after delivery can affect some products.

Warm Weather Shipping

Some of our bakery products are more sensitive to heat than others.

During warmer months, we may adjust shipping days, packaging, shipping methods, or the availability of certain products to help protect product quality.

If a product is temporarily unavailable for shipping because we don’t believe we can deliver it to you in the condition it deserves, we’d rather wait than send something we’re not proud of.

Please Double-Check Your Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please double-check your address, apartment or suite number, and any other delivery information before submitting your order.

If you notice an error before your order ships, contact us as quickly as possible and we’ll do our best to help.

Delivery Issues

If something doesn’t look right when your order arrives, please contact us within 24 hours of delivery.

For damaged or compromised products, please include clear photographs of:

• The product
• The shipping package
• Any visible damage

This helps us understand what happened and determine the appropriate next step.

Refund & Replacement Policy

Because our products include food and bakery items, we’re unable to accept returns of food products.

However, we absolutely want to know when something has gone wrong. We review shipping and product issues individually and will work to provide an appropriate resolution when an order qualifies.

Eligible for Review

Please contact us if:

• You received the wrong product
• An item is missing from your order
• Your order arrives significantly damaged in transit
• A product arrives in a condition that may make it unsafe to consume

Contact us within 24 hours of delivery and include clear photographs of the product and packaging when applicable.

Depending on the circumstances, an approved resolution may include a replacement, store credit, or refund.

Generally Not Eligible for Refund or Replacement

Refunds or replacements generally cannot be provided for:

• Personal taste or texture preferences
• Carrier delays that do not damage or compromise the product
• Packages left outside for an extended period after confirmed delivery
• Incorrect or incomplete shipping information provided at checkout
• Orders delivered to the address entered by the customer but subsequently lost or misplaced
• Minor cosmetic changes that do not affect the quality or safety of the product

Our Commitment

We put a lot of care into what we make and what we send.

If there’s a genuine problem with your order, tell us. We’ll review what happened and do our best to make a fair decision for both you and Protein Snack Shop.